Refund & Returns.
If something isn't right, we'll make it right. Here's exactly how our refund and return process works.
Eligible For Refund
- Item arrived damaged or defective
- Wrong item was shipped to you
- Package lost or never delivered
- Unopened item, requested within 48 hours
Not Eligible For Refund
- Item opened, used, or altered
- Request made after the 48-hour window
- Incorrect address provided by customer
- Change of mind after item has shipped
Requesting A Refund In 4 Steps
Contact Us
Email sales@pack-man.shop or text +1 (940) 616-0823 within 48 hours of delivery.
Share Details
Provide your Order Number and, if applicable, photos of the item or damage.
Review & Approval
Our team reviews your request, typically within a few hours, and confirms next steps.
Refund Issued
Once approved, your refund is processed to your original payment method within 3-5 business days.
Policy Questions
You must contact us within 48 hours of delivery to be eligible for a refund, replacement, or return. Requests submitted after this window are reviewed on a case-by-case basis.
Items must be unused, unopened, and in their original packaging to qualify for a return. If your item arrived damaged or incorrect, this condition requirement is waived — just send us photos.
Once approved, refunds are issued back to your original payment method within 3-5 business days. Processing time after that depends on your bank or payment provider.
Yes. If you'd prefer a replacement or exchange for a different product, let us know when you reach out and we'll arrange it as part of the same resolution process.
If tracking shows no movement for an extended period or shows delivered but you never received it, contact us immediately. We'll investigate with the carrier and make it right.
If the return is due to our error (wrong or damaged item), we cover return shipping. If it's a change of mind on an eligible unopened item, return shipping is the customer's responsibility.
All refund and return decisions are made in good faith to protect both our customers and our business. If you're ever unsure whether your situation qualifies, reach out — we'd rather talk it through than leave you guessing.
Need To Start A Return?
Reach out and our team will guide you through it, step by step.